Cancellation Policy

Cancellation Policy

iHDM Info Technologies LLP believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

Order Cancellation Terms:

• Standard Processing Fee: All approved cancellations will incur a 3% administrative fee.

• Express Delivery: Orders placed under our Same Day Delivery service are final and cannot be retracted.

• Promotional Sales: We do not accept cancellations for items secured during special occasion events (e.g., Diwali, Independence Day, Valentine’s Day).

• Affordability Programs: Products purchased via cashback, exchange, or EMI schemes are ineligible for cancellation.

• Device Activation: Once an iPhone has been unbricked or activated, the order is considered permanent and cannot be canceled.

• Right of Refusal: iHDM Info Technologies maintains the authority to cancel any order at its own discretion without advance notification.

Return & Replacement Policy:

In the unlikely event that you receive a product that is compromised, faulty, or incorrect, we will provide a replacement at no additional expense, provided the following criteria are met:

1. Reporting Window: Discrepancies or damages must be reported to our team within 24 hours of receipt.

2. Product State: Items must remain factory-sealed, unused, and unopened. All original branding, price tags, and documentation must be present.

3. Transit Security: Returns must be packaged securely to prevent damage during the return journey.

4. Verification: Eligibility for returns is subject to category-specific restrictions and a post-delivery quality inspection.

Refund Guidelines:

• Eligibility: Refunds are reserved for pristine, unopened merchandise. The final amount will be the purchase price minus the 3% processing fee and any logistics/shipping costs.

• Approval Process: Reimbursements are triggered only after a successful verification check by iHDM Info Technologies or an authorized representative.

Estimated Reimbursement Timelines:

• Cards & Net Banking: Funds will be restored to the original payment source within 7 to 9 business days.

• Digital Wallets/UPI: Refunds will be issued via Cheque or NEFT to the registered billing name within 7 to 9 business days.

• Note: All return and refund decisions are made at the final discretion of iHDM Info Technologies LLP.